Our main goal throughout the coronavirus epidemic is to ensure that all of our customers and staff remain as safe as possible. These are unprecedented times and we’re doing our utmost to ensure that the guidance and procedures that we put in place follow the latest advice from the Government, Public Health England and the United Kingdom Health Care Association (UKHCA). This includes the adequate provision of personal protective equipment (PPE) – aprons, gloves, face masks, face shields, shoe covers and arm protectors, which we have been supplying to our care staff. We have a comprehensive training programme to ensure our staff are operating in a safe way.
We have some frequently asked questions that will hopefully answer your questions / concerns.
Will Amicare still provide care for me if I get Covid 19?
If you are a Amicare service user and suspect that you have coronavirus, you must contact the office on 01162601747, Please rest assured that we will not stop your care and will work with you to keep your care in place as much as we can.
We will assess each situation on a case-by-case basis but ultimately, we will aim to keep a continuation of care for any customer self-isolating or with a confirmed case of coronavirus.
If your loved one does not need hospital treatment, we will of course continue to look after them in their own home. They will be much safer there than in a nursing home or hospital since it will be much easier to limit the risk of cross infection.
I’m considering arranging care with Amicare – do I need to worry about coronavirus?
Amicare are following advice from the Government, NHS and Care Quality Commission (CQC), and have put extra precautions in place to protect both our customers and carers for this period of coronavirus outbreak (as detailed above). It’s still business as usual, and there are no differences to the high-quality care we provide or arranging packages of care for new customers. If the advice from the NHS changes, we will update our position as necessary.
What if my carer(s) has coronavirus?
We are following all the latest NHS and Government advice, including asking anyone who has a consistent temperature of over 37.8°C or a constant cough to self-isolate for ten days, We will notify you if a carer develops coronavirus and they have been when you in the previous 2 weeks.